DreamCloud Luxe Hybrid Mattress

Warranty

Mattress Forever Warranty

Forever Warranty™ Mattresses Limited Warranty Policy

EFFECTIVE DATE: FEBRUARY 12, 2026

If your purchase was made prior to the effective date, please contact our Customer Care team via email at support@dreamcloud.com or by phone at 1-833-237-3269 to review the warranty details of your product.

APPLICABLE PRODUCT(S): ALL MATTRESSES SOLD THROUGH DREAMCLOUDSLEEP.COM AND AUTHORIZED RESELLERS, subject to all the terms and conditions below.

II. Warranty Coverage – Limited Warranty Terms

All DreamCloud Sleep products are covered by a trial period that allows you to return your purchased product to us if you are not satisfied. Learn about our trial policies here.

III. Who is Covered

This Limited Warranty is valid only for the original purchaser from the original purchase date of the mattress and is non-transferable. The “original purchaser,” for the purposes of this Limited Warranty, is the first purchaser of the mattress from DreamCloud Sleep or a DreamCloud Sleep-authorized retailer. Please retain a copy of your receipt as proof of purchase and ownership. If You sell or otherwise relinquish ownership of the mattress to another person, this Limited Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

IV. What is Warranted

This Limited Warranty extends to applicable mattresses sold by DreamCloud Sleep and purchased directly from DreamCloud Sleep or DreamCloud Sleep’s authorized retailers (the “Mattress”). DreamCloud Sleep warrants the Mattress in its original packaging sold to You against the defects in material and workmanship set forth below (“Defects”) for a period of one (1) full year of ownership by You and use by You commencing from the time your Mattress is purchased by You. Under this Limited Warranty, a replaced Mattress is subject to the same Limited Warranty term as the original Mattress. For example, if You obtain a replaced Mattress, the Warranty term of the replaced Mattress begins from the date of purchase of the original Mattress. Products must be physically located in the contiguous United States, Alaska, and Hawaii to be eligible for return and/or warranty claims. Mattresses sold in a bundle are covered by this Limited Warranty. All other non-mattress Products (furniture and bedding) sold in a bundle along with a Mattress are covered by separate Furniture Warranty and Bedding Warranty.

V. The Following Defects Are Covered

• Deterioration causing the Mattress to have a visible indentation greater than one and one half inches (1.5”) that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and any user(s).

• Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling.

• Any manufacturing defect in the assembly of the Mattress cover.

VI. This Limited Warranty Does Not Cover

• Any Mattress that has had the cover removed for any reason (removing the Mattress cover will void this warranty);

• Any damage to the Mattress due to environmental causes;

• Any Mattress which has been subject to misuse, neglect, accident or used in violation of instructions, including, without limitation, instructions to place the Mattress on a proper bed frame;

• A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress;

• Comfort preference;

• Defects caused by physical abuse or damage to the structure and/or cover material of the Mattress, including, without limitation, burns, cuts, tears, liquid damage, or stains;

• Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer, unless otherwise required by applicable law; and,

• Any shipment of replacement DreamCloud Sleep mattresses outside of the contiguous United States, Alaska, and Hawaii.

VII. Warranty Remedy

In the event of a Defect (as defined above), DreamCloud Sleep’s sole liability and your sole remedies under this Limited Warranty will be:

• For the first 10 years of ownership, we will replace your DreamCloud Sleep mattress with a brand new DreamCloud Sleep mattress of equal or greater value at absolutely no charge to you;

• In years 10+ DreamCloud Sleep will completely repair and re-cover your mattress, or replace your mattress, at DreamCloud Sleep’s option. The only charge you will incur will be a transportation costs of $50 each way, which charges will be waived if a Defect is confirmed to exist by DreamCloud Sleep.

VIII. Your Responsibilities

In order for this Warranty to apply, the Mattresses must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use.

You must return your Mattress or Mattress Cover and show proof of original purchase. In years 10+, You will be responsible for a $50 shipping fee, each way, associated with shipping replaced or repaired Mattresses. This fee will be waived upon DreamCloud Sleep’s confirmation of a Defect in materials or workmanship. At DreamCloud Sleep’s option, we may authorize you to provide photo evidence of defect in lieu of returning the Mattress.

IX. How to Make a Warranty Claim

Resident Home, LLC
DreamCloud Sleep
1670 East 8th Avenue
Tampa, FL 33605
E-Mail: support@dreamcloud.com
Phone: 1-833-237-3269

X. Warranty Limitations, Disclaimers, and Limitation or Liability

IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF DREAMCLOUD SLEEP WITH RESPECT TO THE PRODUCT AND ITS PARTS, OR THE OPERATION, OR REPLACEMENT THEREOF. FURTHERMORE, NO REPRESENTATIVE OF DREAMCLOUD SLEEP OR ITS DISTRIBUTORS OR AUTHORIZED RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. DREAMCLOUD SLEEP SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES.

THE TERMS AND CONDITIONS STATED IN THIS LIMITED WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. IN NO EVENT SHALL DREAMCLOUD SLEEP BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT.

IN NO EVENT SHALL DREAMCLOUD SLEEP’S RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPLACE OR REPAIR THE PRODUCT. IN NO EVENT SHALL DREAMCLOUD SLEEP’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS DREAMCLOUD SLEEP IS WILLING AND ABLE TO REPLACE ANY PRODUCT FOUND, UPON REVIEW OR EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF DREAMCLOUD SLEEP, TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Some states do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you.

IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED WARRANTIES. DREAMCLOUD SLEEP RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE.

DreamCloud Sleep does not warrant that this product is suitable for any person’s medical condition. DreamCloud Sleep makes no warranty beyond that which is contained in this Limited Warranty.

XI. Jury Waiver and Class Waiver

You agree that you are giving up your right to a jury trial, and that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative basis. You agree to waive participation in a class action. Our dispute resolution process (“DRP”) can be found at https://www.residenthome.com/dispute-resolution-process/. You acknowledge that you had the ability to review the DRP prior to purchase, and that you are bound thereby even if you have not read it.

XII. Governing Law

This Limited Warranty will be governed by the laws of the State of Florida.